Friendly, personable service is a rarity these days, even in service-related businesses. This is sad when you consider how important customer service is in the overall scheme of failure or success for businesses. In this article, we’ll look at a few ways to improve people skills and increase your level of customer service.

#1: SMILE! Your expression is the first thing a client will notice even on the telephone so turn that frown upside down and put a cheerful note in your voice. Act like you’re happy to be where you are and you want to help them.

We’re a quarter through 2021 – how are yo doing with your health, wealth and finance goals?

​Medicare Open Enrollment ended March 31st, but if you need to review your Medicare Insurance, please give us a call.

As the government moves forward in loosening Covid restrictions, don’t get ahead of them and keep your perspective. We’re all ready to get back to normal (whatever that means) but there is no sense in taking unnecessary risks with your, or your loved ones’ health.
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Winter is losing its grip, Spring is upon us and people will be getting outside more and more. Be sure and practice fun in the sun and safety measures, especially while travelling. Review your auto insurance policy before you hit the road for that vacation and above all, enjoy yourself!

Know what else comes along with Spring? Rain! And with waterways and drainage blocked from the recent hurricanes, it is always a good idea to think about adding FLOOD INSURANCE to further protect your home. Rates have changed since our post in 2017, but are still very reasonable for Zone X residents. Besides, you can’t put a price on peace of mind.

Until next time, take care and remember…. Life is too short to stress over petty stuff.

Tommy Curtis and Staff

Disclaimers:
Medicare has neither endorsed nor reviewed this information.
Not connected or affiliated with any United States Government or State agency
 
​Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc.
​{A Life and Health Agency}

Happy New Year!

It’s that time when most people ring out the old (goodbye 2020!) and ring in the new with goals and resolutions to improve their lives. Not sure how you feel, but these first few weeks of January … well, I’m not so sure about 2021.

Despite the circumstances around us, we are still pretty much in control of our destiny. How?

By the thoughts we entertain and the decisions we make. With that in mind, here are a few areas you can focus on to take control of and improve your life….

#1: Your Finances: Yeah, yeah, yeah, easier said than done. Right? Not necessarily! Small changes to your spending and saving habits can reap real results. Check out these articles written by one of our agents to get easy and effective ways you can take control of your financial health.

#2: Your Insurance: Yes, insurance is a major part of everyone’s life, and it is important to make sure yours is up to date with your current circumstances. Medicare Open Enrollment (Jan 1 – March 31) is a chance for some Medicare recipients to review and revise their Medicare options. February is “Insure Your Love” Month and a good time to review your Life Insurance. Did the new year bring new changes to your household? Got a new car, new recreational vehicle or newly licensed teen driver? Review these insurance  policies and make sure you are properly covered. Many have learned the hard way their home insurance isn’t up to par so now, more than ever it’s imperative your home is properly insured. Make sure your repairs are complete before you apply for additional or new coverage though, as pre-existing conditions can hinder your policy.

#3: Your Health: Whether number one or last on your list, taking control of your health is important, and like with your finances, small steps toward overall improvement can go a long way. Healthy eating/lifestyle is a billion-dollar industry but there are many changes you can make yourself for little or no cost. Here are a few ideas to get you started….

     Get Moving! Studies have proven that frequent 10-minute walks are just as beneficial as longer jaunts 3-5 times each week. Too cold? There are walking videos you can do in the privacy of your own home. Like to dance? Check out the numerous dance-type exercise routines. With the many options out there (fitness centers, videos, online classes, etc.), all the excuses for not exercising no longer apply.

     Make one change to your eating habits (notice I didn’t say ‘diet’) each week or month. Give up that extra serving or slice of bread. Make a list of things you’d like to eliminate from your diet (okay, I said it LOL!) and give up one or two a month. Watch your sugar intake, especially “added” sugars.

     Celebrate the small victories! Need to lose 40, 50 or more pounds? Don’t look at how far you have to go, look at how far you’ve come. An easy way to do this is to journal your weight-loss journey and goals. Keep a positive outlook and appreciate the good things that come from the small changes you make.     
 
  Get on a good nutrition and/or vitamin regimen. Make an appointment with a nutritionist or naturopath and work out a plan that fits your lifestyle and budget.
               
   Quit Smoking: Again, this is an area many feel powerless to overcome but that’s not true!

We’ve all heard the old adage, “Mind over Matter” and nothing holds truer than this when it comes to healthy changes to improve your life. For the most part, changing your habits is more of a mental thing than physical so think about how you can change your thoughts. Here’s where investing in a therapist or life coach can help.

We spend hundreds of dollars each year entertaining ourselves, why not invest in a living a healthy life? 

We here at Curtis Insurance/Curtis & Associates wish your a blessed and prosperous 2021.

Until next time take care and remember.... What you don't control, controls you....

Tommy Curtis and Staff

Disclaimers:
Medicare has neither endorsed nor reviewed this information.
Not connected or affiliated with any United States Government or State agency
 
​Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc.
​{A Life and Health Agency}

  Happy Veterans Day _ We salute all Service men   and women.

 With Covid-19 and two hurricanes, most of SW LA residents have more on their mind than Medicare. Trust me, we understand.

 However, each year during AEP we strive to give you a heads-up on the changes to Medicare. Let's look at the upcoming changes for 2021.

 One of the biggest and most beneficial points to discuss for the 2021 Medicare plans it that patients with ESRD (End Stage Renal Disease) can now qualify for a Medicare Advantage plan! Up until now, this was the one question that stopped a Medicare beneficiary from joining most advantage plans, but for 2021 that is no longer a *determining factor.

Other changes are as follows:

*For those who pay Part A premiums, there is an increase from $252 to $263 OR $478 (in lieu of $458)

*Medicare Part A Deductible is $1452 (per benefit period) and up from $1364

*Part A Coinsurance for days 61-90 is now $353 per day (increase of $1) and lifetime reserve days the insured's responsibility is $726 per day instead of $704

*Fees for Skilled Nursing Facility have risen from $176 per day (days 21-100) to $181.50

*Medicare Part B Premium is $153.00 (up from $144.60)

*Medicare Part B Deductible is $203, a $5 increase from 2020's amount of $198.

Your Part D (prescription drug) Medicare benefits and coinsurance costs have changed also.

*Part D deductible is $445 in lieu of $435

*Part D initial coverage amount increased from $4020 to $4130

*MOP (maximum out of pocket) is $6550 annually - up from $6350 

*Your cost in the coverage gap/donut hole is a flat 25% of the cost of the drug in lieu of 31%

*Cost of drugs in the catastrophic category is $3.70 for generic (up from $3.50) and $9.50 for brand (up from $8.30)

Another remarkable change in the 2021 Medicare benefits is that select insulin medications will be available at the flat rate of $35 per month. This is great news for many diabetics!

If you have questions about your current Medicare plan or need help navigating the Medicare maze for 2021, give one of our licensed professional agents a call: 337-439-7730

Meanwhile, we appreciate your patronage and honor our Veterans!

Tommy Curtis and Staff

Disclaimers:

• Medicare has neither endorsed nor reviewed this information.
• Not connected or affiliated with any United States Government or State agency

*Guidelines vary by company/plan

​Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc.
​{A Life and Health Agency}

.We received a phone call here at the office informing us that our Medicare number will "expire."

Yes, the scammers are out and busy so Medicare recipients, PLEASE BEWARE!

Your Medicare number NEVER expires - Do NOT give your Medicare number out to anyone!

For more information on Medicare Scams read our previous post or THIS Article.

Meanwhile be safe and beware. If you think you've already been scammed call  Medicare immediately at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.

Tommy Curtis and Staff
​
Disclaimers:

• Medicare has neither endorsed nor reviewed this information.
• Not connected or affiliated with any United States Government or State agency

​Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc.
​{A Life and Health Agency}

We've hardly had a chance to catch our breath after Hurricane Laura and here we are, facing Delta. 

We've shared with you tips on Hurricane Preparedness, travelling and moving but here are a few more tips we've learned since evacuating August 26th.....

Even if you were lucky enough to not have a claim due to Laura, take your home and flood insurance policies with you should you evacuate for Delta! Many folks were left unprepared to file their claim because they didn't think to grab that insurance policy when packing to evacuate. Your policy gives important details about your coverage as well as phone numbers you need in the instance of a claim. 

Make sure your auto policy is with you also, especially if you have Comprehensive and Collision coverage and be sure you have a current ID card on hand. 

If you evacuate and end up in the hospital - Do NOT allow anyone to change your Medicare plan! We've had this happen and the results are not always what is best for you. Your Medicare Supplement travels with you and your Medicare Advantage plan pays for emergency services whether you are in your network or not. Only in the instance of a permanent move outside your network area should you change your plan.

Please be careful allowing someone to "help" you by changing "part" of your Medicare plan. A Medicare Advantage plan usually includes RX so someone changing "only the drug portion" - changes your entire plan! You may end up with only basic Medicare and a drug plan leaving YOU to pay the 20% Medicare does not pay on covered charges and perhaps even more. This is especially important if you're on Medicare AND Medicaid!

Hope these tips help. Take care of your health and protect home as well as possible from further damage. I know, this isn't always easy, especially now, but do your best. We are praying with and for you.

Tommy Curtis and Staff

Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc. {A Life and Health Agency} ​

Never in my wildest dreams would I have imagined writing a post like this one, but, with the world gone crazy over this Corona Virus, I thought I’d let you know how we, here at Curtis Insurance, and the Home/Life/Medicare companies we represent are handling the COVID-19 pandemic.

Although our office is remaining open - as of now - we are taking precautions like everyone else. We limit our exposure to outside traffic, encouraging our clients to pay their premiums online or directly to the company by phone when possible. We’re asking our patrons to be as cautious as we are by not coming into the office if you are currently experiencing any flu-like symptoms or have any reason to believe you may have been inadvertently exposed to this virus.

Our regular contacts at Home and Auto insurance companies are working remotely – from home – but still active. Turn-around time is slower than normal, but we are still in business.

Our Medicare clients are urged to stay inside! Order your medications and OTC items directly through the company and avoid being in the public for things you can have delivered directly to your door. All of the Medicare companies we represent have sent notices of waived co-pays, early and/or extended RX refills, online and telephonic support for their/our members. Many are also waiving co-pays for diagnostic testing related to the COVID-19 virus and some are offering their Virtual Doctor Visits at $0 co-pays. If you’re one of our Medicare clients and are unsure of your particular plan’s response or guidelines regarding this virus, please give us a call and we’ll be happy to answer your questions.

New-to-Medicare clients, have no worries! Give us a call. We can mail or email you the product information you’re requesting, do Medicare Compliant presentations over the phone and enroll you over the phone or through email!

In this time of uncertainty, rest assured we are still here to serve you and will do so to the best of our ability until life gets back to normal, as surely it will.

Tommy Curtis & Staff

Life and Medicare Products marketed through Curtis & Associates Financial Services, Inc. {A Life and Health Agency} ​

  As we move into the second month of 2020, there are so many things to consider when thinking about your insurance.

  We're going to take a moment and direct you back to some of our most important and most informative posts throughout the past couple of years.